General Manager

 Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

-            Our Family Owned & Care Culture

-            OUR VALUES

-            Healthy Work/Life Balance

-            Established Career Paths

-            Advancement Opportunities

-            Year-round work – NO LAYOFFS

-            401k Plan w/ Company Match

-            Employee Referral Program

-            Regular Performance Reviews

-            Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Position Summary:

To assist in achievement of the company’s objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing, Heating, Cooling and Electrical's vision, mission, purpose, and values.

Responsibilities:

• Create a care culture.

• Create a positive customer experience.

• Track and monitor performance metrics.

• Oversee key operational areas of the business including plumbing, electrical, and HVAC service offerings, profitability, and effectiveness.

• Coordinate efforts with procurement, field, and technical services, and information technology to ensure best practices are utilized across the company.

• Oversee company’s efforts to ensure employee engagement is linked to the company’s goals.

• Clearly communicate company goals and metrics to department heads.

• Provide leadership to the assigned Branch General Manager team.

• Critical strategic priorities are protecting the assets of the company and growing the company assets.

• Assist CEO in developing the company’s vision and plan for growth.

• Accountable for team performance and progress toward company goals.

• Create an operational business plan for each division that underpins the company’s broader strategic plan.

• Build the company’s image by collaborating with customers, government, community organizations, and employees.

• Train, coach, and mentor company leaders.

• Perform other duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

Minimum 10 years of experience in residential service operation, preferred.

Minimum of Bachelor's Degree or equivalence in experience.

At least one year as an operations supervisor, or 3 years team lead experience.

Proven, consistent track record of meeting and exceeding revenue objectives.

Experience in analysis of cost and forecast data to align with business unit objectives and goals.

Experience with job costing as well as operations profit and loss.

Knowledge of laws governing business and employment in the local area.

Valid driver’s license, and approved to drive by Company’s insurance carrier.

EPA certification preferred.

License in the trade preferred.

#hillerSP

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!