General Manager

SUMMARY OF RESPONSIBILITIES:

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Cafe Managers are key to delivering on this promise which is driven by our cafe standards: Reliable, Available, Dependable and our cafe foundation: People First, Excellence Always, and Team of Teams. 

ESSENTIAL FUNCTIONS:

• Responsible for achieving all café and retail sales goals (manages labor and controls inventory by conducting weekly inventories). 
• Successfully completed the cafe basics, cafe trainer program and oversees cafe training program.
• Recruits, interviews, hires, and trains new crew leaders/members, to ensure that the cafe is staffed at the appropriate level.
• Interacts with crew members and customers having energy and creating a positive atmosphere. 
• Responsible for ensuring equipment is properly cleaned, serviced and maintained.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café. 
• Knowledgeable and proficient in each position within the cafe, coaching team to excellence.
• Manages and delegates daily functions of the cafe, including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Manages the ordering, inventory and reconciling invoices for all products.
• Ensures sanitation practices are being used in handling and preparing food in the cafe.
• Ensures that all safety and security policies are being followed as set by the brand.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Two or more years of restaurant experience, including progressive supervisory experience.
• Legally able to work within the State and Federal guidelines.
• Ability to perform basic computer operations, and learn advanced to learn advanced operation.

PHYSICAL REQUIREMENTS:

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are eight hours, but this may vary.
• Managers can expect to have some early mornings and late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members and Leaders by demonstrating Cafe standards.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices.

Work schedule

• 8 hour shift
• Weekend availability
• On call
• Holidays
• Other

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Employee discount