General Manager

Lead Growth. Drive Operations. Build a High-Performing Team.

Our client, a nationally recognized leader in electronic security, life safety, and integrated building technologies, is seeking an experienced General Manager to lead its Westerville, Ohio operation.

This is an executive leadership opportunity for a proven business leader who understands how to balance sales growth, operational excellence, customer satisfaction, and financial performance. The ideal candidate has a strong background managing a P&L, leading cross-functional teams, developing strategic business plans, and driving profitable growth.

If you're a collaborative leader who enjoys building teams, developing people, and growing a business while maintaining exceptional customer relationships, we'd love to speak with you.

What You'll Do

• Provide strategic leadership for the Westerville operation, establishing the vision and direction for continued business growth. 
• Own the location's P&L, ensuring revenue growth, profitability, and financial accountability. 
• Develop and execute annual business plans, budgets, sales strategies, and operational initiatives. 
• Lead and mentor sales, operations, project management, service, and administrative teams. 
• Drive business development efforts while supporting key customer relationships and expanding market share. 
• Monitor business performance and adjust operational strategies to meet changing market conditions. 
• Foster a culture centered around accountability, collaboration, customer service, and continuous improvement. 
• Oversee recruiting, hiring, coaching, performance management, and succession planning in partnership with Human Resources. 
• Ensure projects are delivered on schedule, within budget, and at or above expected profit margins. 
• Maintain high levels of customer satisfaction through proactive communication and operational excellence. 
• Build strong relationships with customers, vendors, and industry partners while representing the organization professionally throughout the community. 
• Ensure compliance with company policies, safety programs, financial controls, and operational best practices. 

What We're Looking For

Required Qualifications

• 10+ years of leadership experience managing business operations, sales, and customer-facing teams. 
• 5-8+ years of experience with full P&L ownership and financial management. 
• Proven success growing revenue while improving operational performance and profitability. 
• Experience leading cross-functional departments including sales, operations, project management, and service. 
• Strong business acumen with experience developing budgets, forecasting, and executing strategic business plans. 
• Excellent leadership, coaching, communication, and organizational skills. 
• Ability to build consensus, develop talent, and lead through change. 
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint. 

Preferred Qualifications

• Experience in the electronic security, integrated systems, low-voltage, fire alarm, life safety, building automation, communications, or systems integration industries. 
• Experience leading multi-million-dollar operations. 
• Bachelor's degree in Business, Management, Engineering, or a related field (or equivalent leadership experience). 
• Project management experience and knowledge of service delivery best practices. 
• Strong understanding of the Central Ohio market and commercial construction environment. 

The Ideal Candidate

We're looking for someone who combines an entrepreneurial mindset with disciplined operational leadership. Successful candidates will have:

• A passion for growing businesses and developing high-performing teams. 
• Strong financial and operational decision-making skills. 
• A customer-first approach with a commitment to exceptional service. 
• The ability to influence, coach, and inspire leaders across multiple departments. 
• A proactive, solutions-oriented leadership style with a focus on accountability and continuous improvement. 
• The adaptability to lead through growth, organizational change, and evolving business priorities. 

Why Join This Opportunity?

This is an opportunity to lead an established, high-performing operation backed by a nationally respected organization with a strong reputation in the security and technology industry. You'll have the autonomy to shape strategy, build your team, and drive meaningful business growth while partnering with experienced executive leadership.

Benefits Include

• Competitive base salary with performance bonus opportunities 
• Medical, Dental & Vision Insurance 
• 401(k) with company match 
• Paid Time Off & Company Holidays 
• Tuition Reimbursement 
• Wellness and Employee Assistance Programs 
• Paid Parental Leave 
• Long-term career advancement opportunities with a growing organization