General Manager – Urban Air Adventure Parks
Role Summary:
As General Manager you will motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! You will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.
Primary Duties and Responsibilities:
People Leadership
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
Operational Excellence
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Collaborate with Home Office team to oversee and facilitate events at your respective park(s). This includes but is not limited to: Launch Day franchisee visits, Unleashed Foundation events, and Urban Air training/compliance visits
Financial Performance
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
- All other duties as assigned
Preferred Qualifications
- Bachelor’s degree preferred
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations & Management
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Workdays, nights, and/or weekends as needed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach; can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Compensation, Training, and Perks
- $75,000 annual base salary, paid biweekly
- Eligible for a target annual bonus of 15% of base salary, with payouts assessed quarterly based on company and individual performance
- Two weeks of paid training in Bedford, Texas, with company-covered travel to the Dallas–Fort Worth area
- Company-paid holidays and flexible paid time off
- Paid parental leave
- Medical, dental, prescription, and vision coverage options, plus employer HSA contributions
- Competitive 401(k) program with employer matching contributions
- Business casual dress code and a positive, team-focused work environment
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
Commitment to Equal Opportunity
Urban Air is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Urban Air will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Urban Air is proud to be an equal-opportunity employer.
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