General Manager

General Manager

Old Carolina Barbecue

Location: Orrville, OH

Old Carolina Barbecue Company is passionate about quality, excellent customer experience, and its people. More than that, we want to provide exceptional care for those that we work with. The General Manager of Old Carolina Barbecue Company is responsible for overseeing all aspects of the shop's operations, including staff management, customer service, financial performance, and maintaining the highest standards of quality and cleanliness. The General Manager plays a pivotal role in ensuring the smooth functioning of the restaurant and achieving business objectives.

As a General Manager, responsibilities include:

• Oversee the day-to-day operations of the restaurant, including opening and closing procedures, inventory management, and scheduling
• Ensure compliance with health and safety regulations, food handling guidelines, and cleanliness standards.
• Continuously evaluate and improve operational processes to enhance customer experience and profitability
• Recruit, hire, and train a skilled and motivated team
• Provide ongoing coaching, mentorship, and performance feedback to employees
• Create employee schedules, monitor attendance, and manage labor costs
• Foster a positive work environment by promoting teamwork, recognizing achievements, and addressing employee concerns or conflicts
• Ensure exceptional customer service by training and motivating staff to provide friendly, efficient, and personalized service
• Respond to guest comments and criticism in a constructive and positive manner, looking at such an opportunity to build guest count. Educate and empower subordinate managers and associates to act in a similar capacity.
• Implement sales strategies and promotional activities to drive customer traffic, increase the average transaction value, and achieve sales targets.
• Develop initiatives to build sales, profitability, and guest counts. Maintain effective cost controls in support of these initiatives.
• Ensure that all menu items are made according to the recipe and presented in a brand-standard manner
• Utilize food production and inventory tools available to support this responsibility
• Develop and manage the annual budget, ensuring profitability and cost control
• Monitor sales performance, expenses, and profitability, and implement corrective actions as needed
• Conduct regular financial analysis, including profit and loss statements, inventory management, and cash flow management
• Develop and execute marketing strategies to drive brand awareness, customer acquisition, and retention
• Collaborate with the marketing team to create and implement promotional campaigns, social media initiatives, and local partnerships
• Engage with the local community, schools, and organizations to build brand loyalty and support community events

What’s In It For You?

• Medical, Dental, and Vision insurance offered on 31st calendar day of employment
• Company-paid life insurance
• Paid time off plus 6 paid holidays each calendar year starting at 31st calendar day of employment
• Counseling session reimbursement
• Robust wellness program including a gym membership discount
• Continuing Education Reimbursement
• 401K matching offered
• Paid Maternity Leave
• Training and development opportunities
• Opportunities to give back to local communities

Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.