General Manager - B2C

Company Overview:

• This is a 35+ year old exterior remodeling company serving Texas homeowners across multiple major metropolitan markets
• James Hardie Elite Preferred Contractor
• Better Business Bureau accredited with an A+ rating

What is Being Offered:

• Competitive base + bonus
• Benefits
• PTO
• Company vehicle

What The Position is About:

• Lead the launch and development of the San Antonio market, establishing the local operations, office, vendors, crews, and processes needed to build a successful branch
• Own the branch P&L and overall business performance, including revenue, gross margin, expenses, collections, forecasting, and long-term market growth
• Recruit, develop, and lead the local operations and administrative team while building a culture of accountability, ownership, and alignment with company standards
• Oversee day-to-day branch operations, including production scheduling, purchasing, permitting, vendor relationships, customer service, warranty response, and field execution
• Recruit and develop qualified local installation crews while ensuring projects consistently meet product, installation, safety, documentation, and quality standards
• Partner closely with the Selling Sales Manager and Director of Sales on sales performance, capacity, pricing discipline, and the sales-to-production handoff
• Collaborate with centralized Marketing, Finance, Operations, Roofing, and executive leadership to ensure the market has the resources and support needed to grow
• Monitor branch and job-level KPIs to identify issues, protect margins, improve performance, and maintain a strong homeowner experience
• Build local relationships and market presence to establish the company as a trusted exterior remodeling company throughout the San Antonio market
• Develop scalable people, processes, and systems that allow the branch to grow without remaining dependent on the General Manager for day-to-day execution

The Right Candidate Will Have:

• Proven home improvement industry experience
• Strong leadership experience with a track record of hiring, developing, retaining, and holding teams accountable through growth or change
• Proven ability to identify, recruit, manage, and hold 1099 installation crews accountable, along with experience hiring and leading internal teams
• Hands-on experience launching, building, or substantially improving a branch or market
• Strong financial and business acumen