About ARK Hospitality
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what Relationships, Reputation, and Returns mean in hospitality.
We believe exceptional guest experiences begin with strong leadership, engaged teams, disciplined execution, and a culture built on service and accountability. ARK Hospitality manages and supports a growing portfolio of hotels and is committed to developing hospitality leaders who deliver meaningful results for guests, team members, owners, and communities.
About the Opportunity
ARK Hospitality is seeking a hands-on, service-driven General Manager to lead operations at Everhome Suites Glendale Sports & Entertainment District.
This modern, apartment-style extended-stay hotel is designed for guests staying a week, a month, or longer. Each suite includes a full kitchen, dedicated living and work areas, complimentary WiFi, and the everyday conveniences long-term travelers need to feel at home.
Located off State Route 101 and adjacent to Park West, the hotel is positioned near major sports, entertainment, military, healthcare, education, retail, and corporate demand generators, including:
- State Farm Stadium
- Luke Air Force Base
- Desert Diamond Casino – West Valley
- Park West shopping, dining, and entertainment
- St. Joseph’s Westgate Medical Center
- Arizona State University West Valley Campus
- Westgate Entertainment District
- Greater Phoenix business and leisure destinations
This is an excellent opportunity for an experienced hospitality leader who enjoys building high-performing teams, developing future leaders, creating memorable guest experiences, and driving strong financial results.
About Everhome Suites Glendale
Everhome Suites Glendale Sports & Entertainment District provides apartment-style accommodations with the convenience and reliability of hotel service.
Property amenities include:
- Full kitchens in every guest suite
- Complimentary high-speed WiFi
- Outdoor swimming pool
- 24-hour fitness center
- On-site meeting space
- Guest laundry facilities
- Homebase Market
- Complimentary parking
- Pet-friendly accommodations
- Convenient access to State Route 101
- Nearby shopping, dining, and entertainment at Park West
The property is designed to serve a diverse mix of extended-stay guests, including:
- Military personnel and families
- Healthcare professionals
- Corporate travelers
- Construction and project-based workers
- Relocation guests
- Sports and entertainment travelers
- Education-related travelers
- Guests requiring temporary or long-term accommodations
Position Summary
The General Manager is responsible for the leadership, performance, and overall success of the hotel.
This individual will oversee day-to-day operations, financial management, team development, guest satisfaction, property maintenance, sales support, safety, and brand compliance while ensuring the hotel meets ARK Hospitality’s standards of service and operational excellence.
The ideal candidate is a visible and engaged leader who is comfortable working alongside the team, solving problems, supporting guests, developing employees, and taking ownership of the hotel’s performance.
Key Responsibilities
Hotel Operations & Leadership
- Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
- Maintain a visible leadership presence throughout the hotel and actively engage with guests and team members.
- Conduct daily operational reviews, team meetings, property walks, and shift check-ins.
- Recruit, hire, train, coach, schedule, and develop hotel team members.
- Establish clear expectations and hold team members accountable for performance, service, attendance, and brand standards.
- Build a positive, inclusive, and service-focused culture centered on teamwork, communication, and guest satisfaction.
- Support leadership development and succession planning for high-performing team members.
- Ensure staffing levels and labor schedules align with occupancy, guest needs, and financial objectives.
Financial Management
- Manage hotel budgets, forecasting, payroll, labor expenses, purchasing, and operational costs.
- Monitor key hotel-performance indicators, including:
- Occupancy
- Average Daily Rate
- Revenue per Available Room
- Length of Stay
- Labor Productivity
- Guest Satisfaction
- Profitability
- Review daily, weekly, and monthly financial and operational reports.
- Identify revenue opportunities and implement strategies to improve performance.
- Control expenses while maintaining service, cleanliness, safety, and operational standards.
- Oversee banking, cash handling, purchasing, inventory, and administrative controls.
- Partner with ARK Hospitality leadership to achieve ownership objectives and financial targets.
Guest Experience
- Ensure exceptional guest-service standards are consistently maintained across all departments.
- Create a welcoming environment that encourages repeat business and long-term guest loyalty.
- Respond promptly and professionally to guest concerns and service-recovery situations.
- Monitor guest feedback, surveys, online reviews, and reputation-management scores.
- Develop action plans to address recurring guest concerns and improve service delivery.
- Ensure extended-stay guests receive consistent support throughout longer-duration stays.
Property Maintenance & Quality Assurance
- Ensure the hotel remains clean, safe, secure, and well maintained.
- Conduct routine inspections of guest suites, public areas, exterior spaces, mechanical areas, and back-of-house operations.
- Partner with maintenance teams, vendors, and contractors to address preventive and corrective maintenance needs.
- Protect property assets by maintaining effective inventory, key-control, security, and risk-management procedures.
- Oversee life-safety programs, emergency procedures, and incident-reporting requirements.
- Ensure compliance with brand standards, quality-assurance expectations, licensing requirements, and applicable regulations.
Sales & Community Engagement
- Support local sales and business-development initiatives that drive occupancy, ADR, and long-term room-night production.
- Build relationships with Glendale-area demand generators, including:
- Luke Air Force Base and military-related organizations
- Healthcare employers and medical travelers
- Corporate offices and local employers
- Construction companies and project-based businesses
- Relocation and temporary-housing providers
- Sports and entertainment organizations
- Universities and educational institutions
- Partner with sales and revenue-management leadership to identify need periods and maximize hotel performance.
- Participate in community, networking, and client events when appropriate.
- Ensure hotel operations can successfully deliver on commitments made to corporate and extended-stay accounts.
Brand Compliance & Company Standards
- Maintain compliance with applicable hotel-brand standards and ARK Hospitality policies.
- Prepare for and participate in quality-assurance inspections and operational audits.
- Complete required brand and company training.
- Maintain accurate employee, guest, financial, safety, and property records.
- Implement corrective action promptly when performance or compliance standards are not met.
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