General Manager (Miss J's Cafe)-Career Growth Opportunities

Miss J’s Cafe is seeking an experienced and motivated General Manager to lead daily café operations and create an exceptional experience for both guests and team members. We are looking for a hands-on leader who thrives in a fast-paced hospitality environment, is passionate about customer service, and can successfully drive team performance and operational excellence.

Position Overview

The General Manager is responsible for overseeing all aspects of café operations, including guest experience, team leadership, staffing, financial performance, food quality, and day-to-day execution. This role plays a key part in maintaining a positive culture, ensuring operational consistency, and supporting the continued growth and success of the café.

Key Responsibilities

Operations Management

• Oversee daily café operations to ensure efficient and high-quality service
• Maintain cleanliness, food quality, and service standards throughout the café
• Monitor inventory levels, manage ordering, and minimize waste and loss
• Ensure compliance with all health, safety, sanitation, and company standards
• Support both front-of-house and back-of-house operations to ensure smooth execution

Team Leadership & Development

• Recruit, train, coach, and develop team members across all café positions
• Create schedules that support business needs and staffing efficiency
• Foster a positive, respectful, and team-oriented work environment
• Conduct performance coaching and provide ongoing feedback and development opportunities
• Address employee concerns professionally and support conflict resolution when needed

Guest Experience

• Deliver and maintain a welcoming, customer-focused atmosphere
• Resolve guest concerns quickly and professionally to ensure satisfaction
• Lead by example in providing exceptional hospitality and service standards
• Build strong customer relationships that encourage repeat business and loyalty

Financial & Business Performance

• Manage labor, food costs, and overall café profitability
• Review financial and operational reports to identify opportunities for improvement
• Implement strategies to drive sales growth and operational efficiency
• Maintain accurate inventory practices and cost control procedures

Marketing & Community Engagement

• Support local marketing initiatives, promotions, and seasonal offerings
• Help grow brand awareness through community engagement and guest interaction
• Assist with social media and promotional efforts to increase customer engagement

• 3–5 years of restaurant, café, or hospitality management experience preferred
• Strong leadership, communication, and organizational skills
• Proven ability to lead teams in a fast-paced environment
• Experience managing labor, food costs, inventory, and operational performance
• Excellent customer service and problem-solving abilities
• Knowledge of food safety, sanitation, and restaurant compliance standards
• Experience with POS systems and restaurant management software preferred

Competitive pay

Growth and advancement opportunities

Supportive and team-focused culture

Opportunity to lead and make an impact in a growing café environment