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JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is an energetic, positive leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.
The General Manager will take the JETSET Pilates training program and is expected to instruct 10 classes per week. The expectation of the General Manager is that in addition to instructing 10 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.
The General Manager is a multi-faceted role responsible for all aspects of studio performance, positive team culture, studio growth, and people management. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.
Duties and Responsibilities
- Strongly prefer 3+ years of experience managing a retail or fitness concept.
- Partner with JETSET corporate and studio owner to reach studio goals.
- Manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
- Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
- Run reports and understand performance drivers, including sales, utilization, retention, expenses, and payroll.
- Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
- Ensure all client inquiries, issues, and concerns receive a positive and timely response.
- Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
- Create, monitor, and maintain class and staff schedules.
- Maintain inventory for supplies, retail, and beverages as needed.
- Plan and host team meetings and social events.
- Oversee hiring of instructors and studio leads and ensure career growth.
- Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.
- Interest in growing with the company and expanded responsibility in the future.
- Preferred candidates will reside within approximately 5 miles of the studio.
This is a salaried position with performance-based bonuses and equity opportunities.
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