Generator Technician

Unlock Your Potential with Essential Power Systems, a Sila Services Company!

Generator Technician

Step into the heartbeat of innovation and reliability with Essential Power Systems (EPS), nestled in the serene landscapes of the Hudson Valley. As the pioneering force in whole-home generator service and installation, we are not just a company – we are a beacon of resilience and assurance for homes and businesses alike. At EPS, we believe in the power of people, in the strength of community, and in the unwavering commitment to keeping the lights on, no matter the circumstances.

As a proud member of the Sila Services family, EPS blends the warmth and camaraderie of a close-knit, family-owned business with the limitless possibilities and resources of a multi-location corporation. Sila Services, with roots reaching back to the early 1900s, boasts 27 brands across 33 locations, offering a full spectrum of residential and commercial services in HVAC, plumbing, electrical, water treatment, and generators. Our foundation is built on nurturing the finest service and installation teams and empowering them to deliver unparalleled repair, replacement, and maintenance services that guarantee exceptional customer satisfaction.

At EPS, we don't just provide power – we provide peace of mind._ APPLY TODAY!

In exchange for your commitment, we offer:

- Great Pay! $25 - $40/hr plus incentives

- Affordable, high quality health, dental & vision insurance

- - Health Savings Account w/ Company Contribution

- Company vehicle, gas card, cell phone, and Tablet

- Uniforms

- Paid Time Off

- Parental leave

- 401(k) plan w/ company match

- Short term disability, long term disability, and company paid life insurance

- Yearly performance reviews

- Referral program

- Discounts on Verizon services

- Company on site, off-site and on-the-job training and support.

• Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their whole home Generator, offering preventive maintenance tips and recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback.
• Efficiency and Productivity: Complete HVAC service, maintenance, and installations within the established timeframes, meeting or exceeding the company's productivity standards.
• First-Time Installation Success: Achieve a first-time installation success rate as established by the Installation Manager, ensuring minimal revisits or callbacks due to installation-related issues.
• Response Time: Respond to service requests within EPS’s defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot Generator issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in EPS’s service agreements, promoting long-term customer relationships and recurring revenue.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on generator systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.