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MUST HAVE:
• 6+ yearsexperience with Genesys Framework
• 6+ years experience with Genesys Voice Platform(GVP) including:
o SIP Server
o URS
o Config Server
o DB Server
o Routing Stat Servers
o Reporting Stat Servers
o Interaction Center
• Contact center background
• Application Operation, Maintenance and Development
• Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace
• Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys
Genesys Framework, Genesys Voice Platform
Multiple Openings
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