Gift Coordinator

The fact that 1 in 4 people in the world today don’t have clean water is unacceptable, and we need your help to change that. 

We’re the #1 international non-profit exclusively focused on bringing clean water, sanitation, and hygiene education (WASH) to the children and families who need it most. These people are the 2.2 billion reasons we do what we do. Our global WASH programs, led and maintained by the communities where we work, aren’t a quick fix. We strive for long-term access to WASH that truly transforms people’s lives. 

WaterAid America is looking for a Gifts Coordinator on a temporary basis to help ensure the smooth day-to-day administration of WaterAid’s development operations. We are looking for a candidate available to start ASAP.

This position is a back-fill opportunity requiring approximately 10-15 hours per week for the next 8-10 weeks.  WaterAid’s core business hours are 9 am – 5 pm Eastern. Applicants may be located anywhere in the US (New York, NY and/or Eastern time zone preferred).

The Coordinator role processes and reconciles donations, responds to public inquiries, and helps with general administration.  We are looking for someone who is fluent in Salesforce and Excel to handle gift entry, with a strong customer service orientation to serve as supporters’ first point of contact with WaterAid.

Responsibilities include:

• Complete daily gift entry accurately and consistently into WaterAid’s Salesforce CRM: input/ import gift transactions from giving platforms, complete matching gift requests, identify and merge duplicate records, update constituent contact details, etc. 

• Generate weekly reports, such as the “sweep” and to prepare acknowledgments. 

• With Finance team, reconcile deposits each week, ensuring gifts are correctly coded and back-up documentation is recorded to WaterAid’s SharePoint. 

• Respond to supporter emails and voicemails and record engagement in Salesforce; capture new and updated contact details, flag and/ or deliver follow-up as needed; alert relationship managers where needed; support relationship managers with day-to-day questions and updates in the CRM. 

• Update online giving platforms as needed, ensure verbiage is up to date, respond to platforms’ compliance requests, as needed.   

• Complete special projects, as assigned. 

Qualifications: 

• 1+ years’ relevant work experience, such as data entry/ management, customer service, finance support role, etc. 

• Proficiency in Salesforce CRM (WaterAid uses Nonprofit Cloud and Apsona), and comfortable with formatting and importing data, checking work thoroughly and identifying errors. 

• Proficiency in MS Teams, particularly in SharePoint and Excel, comfortable manipulating data sets and using functions like mail merge, vlookup, concatenate, conditional formatting, auto-sum, table formats, pivot tables, etc. 

• Serve as WaterAid’s first point of contact for general and donation inquiries (phone, mail, email) from mission-related questions to trouble-shooting the donation process; route calls and leads to relevant staff. 

• Process-focused, with strong attention to detail.  A proven track record of delivering tasks and meeting deadlines; comfortable escalating concerns and asking questions. 

• Positive and flexible approach to collaborating across teams and functions; professional manner and excellent communication skills, and commitment to WaterAid’s values of respect, accountability, collaboration, courage, innovation and integrity, and a working style that reflects these. 

Employment & Benefits 

WaterAid America offers a supportive atmosphere and great flexibility in work/life balance.  Our US workforce is currently 65% remote and 35% hybrid, with a physical office in New York, NY.  Candidates for this role may be based anywhere in the US, but the organization's priority is to recruit in New York, NY who can work from the office 1x per week. 

Equal Opportunity Employer 

WaterAid is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We value diverse experiences and will also consider qualified applications from those who have had prior contact with the criminal legal system in accordance with the NYC Commission on Human Rights’ Guidance on the Fair Chance Act. 

Apply: 

Please submit your resume no later than Tuesday, July 7, 2026. Only candidates shortlisted for interviewing will be contacted.