Gift Shop Lead - Pirate

Ahoy Mateys! Have a passion for customer service and enjoy interacting with people? Pirates Voyage is seeking friendly, fun, and high-energy individuals to work in the gift shop as gift shop Lead.

Essential duties and responsibilities:

• Greeting guests as they enter the gift shop, inform them of the products.


• Operate a POS system to complete accurate transactions, including the collection of payment.


• Tag, stock, and organize merchandise in gift shop accordingly.


• Be prepared to answer questions related to the show.


• Assist with cleaning duties as needed in the gift shop and the bar area.


• The gift shop position may require cross-training for greeting, face painting, and bartending duties.


• Bartending experience and guest services experience preferred (can be taught if no prior experience)


• Will assist the Merchandise Manager with inventory counts and receiving


• Will assist the Merchandise Manager with receiving POs


• Responsibilities include training employees; planning, assigning, and directing work; rewarding employees; addressing complaints and resolving problems and conflicts.


• Follow all safety and compliance policies and ensure compliance of all employees.


• Must help in other areas/departments are requested by management.

• Must get along well with guests and fellow employees and always maintain a professional business relationship.


• Must maintain a regular and reliable level of attendance at the job.


• Will have to be flexible with working holidays.

Qualification Requirements:

• At least 18 years of age.


• Have a valid ABC permit


• Language Skills to include the ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

• Reasoning Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

• Continuous standing and walking on level ground as well as up and down steps.


• Continuous hearing at a conversational level and at a high acuity level.


• Occasional exposure to changes in temperature and humidity.


• Continuous oral communication.

• Continuous near vision, far vision, color vision, and depth perception.


• Making judgments in emergencies.


• Making decisions on facts and judgments.


• Working under deadlines.