Global CRM Lead

Welcome to Decision Foundry!

Decision Foundry, an advisory-led, premier Salesforce Data Cloud delivery partner, bridges the gap between data access, platform adoption, and business impact. As a certified ISV and award-winning Salesforce integration partner, we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions.

We win as an organization through our core tenets. They include:

·         One Team. One Theme.

·         We sign it. We deliver it.

·         Be Accountable and Expect Accountability.

·         Raise Your Hand or Be Willing to Extend it

About the role:

We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams.

Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization.

Responsibilities:

Global Salesforce CRM Leadership & Optimization

• Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics.
• Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity.

Sales Technology Ecosystem Ownership

• Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions.
• Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way.

Training, Evangelism & Change Leadership

• Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples.
• Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience.

Analytics, Insights & Dashboarding

• Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance.

• At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership.
• Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design.
• Experience optimizing Salesforce Mobile for field or technical sellers.
• Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows.
• Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment.
• Experience with sales enablement platforms such as Highspot or Showpad is desirable.
• International Travel: 15%

• Work Model – Remote - North America
• Employment Type - Full-time
• Salary - $140,000- $190,000 USD
• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.