Global Dispatch Administrator

Yellowjacket Maintenance is seeking an experienced Dispatch Administrator to join its growing team.  This role is responsible for globally overseeing the dispatching of maintenance staff and execution of services.  

1. Dispatch Management
1. Lead, train, and supervise team of offshore dispatchers, ensuring all services are scheduled in a timely manner
1. Train dispatch staff on best practices, ensuring schedules are optimized
2. Conduct daily scrum meetings to set deliverables for the day
3. Perform thorough pre-review of all scheduled services, make adjustments as needed
4. Perform post-review of all completed services, ensuring that follow up visits are scheduled and updates have been relayed to clients
5. Provide dispatching coverage for absences
6. Monitor workload distribution and resource utilization
2. Oversee execution of contractual services, ensuring they are being fulfilled on time

1. Dispatch Reporting
1. Pull daily reports to analyze dispatcher performance and ensure that key deliverables are being met
1. Identify when deliverables are not being met (client updates and timely dispatching) and issue corrective action
2. Pull daily reports of projected utilization/revenue, to ensure schedule is being set to meet daily budgeted goals
1. Make adjustments to schedule as needed in order to meet budgeted goals

1. Communication / Client Relations
1. Serve as the primary liaison between dispatch, field operations, client base, and management
1. Field client escalations regarding schedule or service issues and resolve
2. Conduct regular feedback meetings with clients, to identify pain points/service issues and resolve

1. Process / Work Flow Management
1. Manage work flow process, ensuring that it is efficient and effective
1. Regularly review work flows, and identify potential short falls or bottlenecks
2. Implement work flow changes as needed

Qualifications

• Outstanding proficiency in Google Suite
• Strong experience in dispatching or dispatching management for maintenance related services
• Excellent attention to detail and organizational skills
• Proficiency/experience with dispatch or scheduling softwares
• Knowledge of routing principles, fleet operations, or field service coordination
• Ability to analyze data and present performance insights to leadership
• Strong prioritization on meeting deadlines and key deliverables

• Medical, dental, and vision insurance
• Front-loaded paid time off (PTO)
• 401(k) with company match up to 4%
• Long-term and short-term disability insurance at no cost to the employee