Global Product Support Engineer 5

## The group you\u2019ll be a part of\n\n \n\nIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam\u2019s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. \n\n \n\n## The impact you\u2019ll make\n\nAs a Global Product Support Engineer at Lam, you\u0027re the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam\u2019s valued customers.\n\n## What you\u2019ll do\n\n * Execute projects for product development/improvement, product quality, and customer support\n * Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems.\n * Ensure suppliers\u2019 quality performance for consistent and reliable products\n * Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.\n * Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.\n * Involve in customer installation and training programs\n * GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems\n\n\n\n## Who we\u2019re looking for\n\n * Minimum of 12 years of related experience with a Bachelor\u2019s degree; or 8 years and a Master\u2019s degree; or a PhD with 5 years experience; or equivalent experience.\n\n\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n\nOur Perks and Benefits\n\n \n \nAt Lam, our people make amazing things possible. That\u2019s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. \n