Global Production Controller - #842

Global Production Controller

Location: Washington, DC

 TS/SCI REQUIRED/Current CI Poly

Responsibilities:

• Receive customer maintenance requests through CMMS, email, telephone, or other methods and accurately enter requests into the CMMS


• Review maintenance requests to ensure all required information is complete and accurate


• Obtain missing information from requestors, facilitators, facility managers, or building managers as needed


• Coordinate with facility managers to receive and input projects into the CMMS


• Forward and assign maintenance requests to the appropriate personnel, agencies, contractors, or teams based on established processes


• Obtain government direction for requests without predetermined execution methods


• Track work executed by other contracts or agencies and provide weekly status updates until completion


• Generate weekly status reports including open requests, closed requests, and custom reporting metrics


• Assist facility managers, building managers, and other stakeholders with updating project and work request statuses


• Coordinate with facility branches globally to support reporting, dashboards, and tracking of service requests and projects


• Ensure project documentation is complete, accurate, and properly uploaded into tracking systems

Qualifications:

• Active TS/SCI clearance with CI Polygraph


• Associate’s degree in Business Management, Engineering, Construction Management, or related field; or certification in Construction Management or similar discipline


• Minimum 7 years of relevant experience


• Ability to work independently and collaboratively within teams


• Proficiency with Microsoft Office applications and similar software tools


• Strong time management and organizational skills


• Excellent written and verbal communication skills


• Strong customer service and stakeholder engagement skills

Desired:

• Experience with Service Central, MAXIMO, Infralink, Archibus, or similar CMMS platforms