GM Manager

GM Manager 

Job Description

Reports To: Store Director

Position Type: Hourly- Bonus Eligible

Location: Retail Stores 

Department: GM

Date: May 2023

 

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the 

different strengths and perspectives of each associate are both recognized and valued. Bring your energy and 

unique perspective to the Intermountain Division and you will have the opportunity to grow with us 

professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You 

will work alongside talented colleagues, many of whom build long careers while progressing through multiple 

roles and making a difference in our communities. 

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The 

organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 

employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets 

across the country that includes: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, 

Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

 

PURPOSE:

As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. 

GM/HBC Manager works in the non-food and non-perishable department of the store. Is held accountable for 

the department’s results in providing superior service, increasing sales, improving gain, and containing cost. 

Trains, supervises, schedules, and assigns duties to GM/HBC Stock Clerk. Follows division guidelines for 

implementation of the merchandising program.

 

DUTIES & RESPONSIBILITIES:

• Provides customer service as defined by the employer within the scope of the position and within 

company policy. 

• Train, schedule, and supervise GM/HBC stockers to ensure optimum staffing in the department. 

• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or 

other problems related to the operation of the GM/ HBC department.

• Maintain cleanliness of the department and storage area.

• Face shelves to company standards.

• Changes signs, tags and prices as directed by merchandising

• Replace stock in displays and on shelves as needed matching the bar codes. Make sure all expired 

items are removed from the shelves daily. Order department product. Pulls recalls as needed.

 

DUTIES & RESPONSIBILITIES CONTINUED:

• Perform daily inventory and order necessary product to maintain adequate inventory.

• Responsible for accurate inventory procedures to include checking the load for shorts and 

maintaining backroom area. Maintains all paperwork in files.

• Loads stock onto 6-wheeler or use pallet jack to move merchandise. 

• Push loaded 6-wheeler to appropriate area. 

• Open cases and carry product to display area. Return excessive stock to back room and complete 

BRI.

• Responsible for security of sensitive, high dollar product. Must be tagged and placed in a secure

area.

• Adheres to Federal, State, local laws. 

• Ensures that displays, shelves, and backroom areas are organized, clean and neat. 

• Adheres to Safeway policies and store rules.

• Other necessary and required duties as assigned.

 

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally 

associated with 

performing the essential functions of this position**:

• Ability to follow company customer service procedures. 

• Demonstrated prior customer service skills or related experience. 

• Must meet the minimum requirements to interview and pass interview for promotion.

• Ability to interact professionally with customers, co-workers, and supervisors

• Aware of store promotions and advertisements.

• Must have the ability to read, write and communicate in English.

• Ability to understand and follow instructions.

• Ability to multitask while working in a fast-paced environment.

• Ability to work independently when necessary.

• Knowledge of products, product pricing and store layout.

• Ability to make quality decisions and work under minimal supervision.

• Ability to multitask while working under stress and time constraints.

• Ability to work varied shifts over a 24-hour operation.

• Must be 18 years old and be able to operate bailer and electrical equipment.

• Reports to work in proper uniform per company policy.

 

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:*

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour 

workday.)

• Lift/Carry: Frequent (lift/carry 10-55 lbs.)

• Push/Pull: Seldom, push/pull 10-50 lbs. cases

• Squat/Kneel: Seldom

• Bend/Stoop: Seldom

• Twist/Turn: Occasional

• Stand/Walk: Continuous

• Grip/Grasp: Frequent

• Reach: Continuous

Job duties and responsibilities: may vary by location and employees may be assigned duties and 

responsibilities in addition to those listed above.

 

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US 

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a 

core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers 

an exceptional shopping experience, we provide world-class customer service every day.

We provide a variety of benefits including: 

• Great pay 

• Flexible schedule 

• Training 

• Opportunities for career development 

• Health and welfare benefits for eligible employees 

• Leisure time activity discounts 

 

WORK ENVIRONMENT: 

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment 

with varying temperatures

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in 

addition to those listed above.

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by 

employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all 

responsibilities and skills required of personnel so classified.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and 

federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate 

applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with 

disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without 

imposing an undue hardship.