Golf Pro Shop Attendant

Job Summary:
The Golf Pro Shop Attendant is responsible for delivering a warm, engaging, and efficient experience for members and guests while supporting the daily operations of the golf shop. This position assists with merchandise sales, tee time inquiries, inventory management, and shop presentation, while maintaining a high level of customer service and professionalism.

Essential Duties & Responsibilities:
• Greet members and guests warmly, making them feel welcome and valued
• Provide exceptional hospitality and service that reflects the standards of Sea Pines Resort
• Answer questions regarding golf merchandise, equipment, apparel, and tee time availability
• Assist with merchandise sales and support daily golf operations
• Process transactions accurately and efficiently through point-of-sale systems
• Handle payments and provide accurate change while maintaining excellent customer service
• Receive, unpack, price, and stock merchandise
• Maintain a clean, organized, and visually appealing retail environment
• Assist with inventory counts, inventory control procedures, and sales record maintenance
• Develop and maintain a thorough knowledge of golf merchandise, equipment, and services offered
• Assist with special orders, shipping, and mailing requests
• Respond professionally to guest concerns and resolve issues within departmental and resort guidelines
• Work independently when needed while maintaining high service standards
• Perform additional duties as assigned by leadership

Qualifications:
• High school diploma or GED required
• Minimum of three months of retail, hospitality, golf operations, or related customer service experience preferred
• Experience with point-of-sale systems, cash handling, and basic computer applications required
• Retail sales experience preferred
• Strong customer service, communication, and interpersonal skills
• Ability to work effectively both independently and as part of a team
• Strong organizational and time-management skills
• Professional appearance and demeanor with a commitment to guest satisfaction
• Valid driver's license with a driving record that meets commercial insurance requirements

Knowledge, Skills & Abilities:
• Ability to communicate effectively with guests, members, coworkers, and vendors
• Ability to read and understand basic instructions, correspondence, and operational procedures
• Basic math skills, including the ability to accurately process transactions and make change
• Ability to use sound judgment and apply common-sense decision-making in daily operations
• Ability to handle guest concerns professionally and effectively
• Ability to interact with individuals from diverse backgrounds, age groups, and interests
• Demonstrates integrity, dependability, accountability, and a positive service-oriented attitude

Physical Requirements:
• Ability to stand and walk for extended periods throughout the shift
• Frequent use of hands for handling merchandise, operating equipment, and processing transactions
• Ability to reach, bend, stoop, kneel, and lift as needed
• Regularly lift and carry up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds
• Ability to perform tasks requiring close vision, distance vision, depth perception, and focus adjustment

Work Environment:
This position is based in a golf retail environment and frequently involves direct interaction with members and guests. Team members may work independently for periods of time while maintaining service standards and operational efficiency. The role requires maintaining a clean, organized, and welcoming shop environment while supporting daily golf operations and retail sales activities.

Impact & Contribution:
This position plays an important role in enhancing the guest and member experience while contributing directly to golf shop sales and overall resort revenue. Through exceptional service, product knowledge, and operational support, the Golf Shop Sales Associate helps strengthen guest satisfaction, foster loyalty, and uphold the prestigious reputation of Sea Pines Resort.

Supervisory Responsibilities:
• No direct supervisory responsibilities; responsible for effective self-management and adherence to resort standards.