Great Falls Account Manager

Doctor Lawn Landscape Management is a family owned and operated commercial landscape maintenance and snow removal company based in Great Falls, Montana, with branch locations in Great Falls,  Helena and Kalispell, Montana. We are currently accepting applications for our Account Manager position in Great Falls, Montana. 

The Account Manager is knowledgeable in all aspects of commercial landscape maintenance and snow removal. This position manages our client portfolio and is defined below.

Account Manager

Defined Role: The Account Manager provides year-round management of an assigned client portfolio. Serves as the primary contact for their assigned customers and oversees existing client accounts and new customer acquisitions. Responsible for and meeting the yearly financial sales goals.  All duties will be performed based on professional training and experience under the direction of the Branch Manager.

ESSENTIAL DUTIES

• Serve as our clients’ primary contact to ensure customer satisfaction and outstanding quality of work.


• Conduct client meetings and site walk-throughs upsell present opportunities for enhancements and ensure landscape maintenance operations meet quality and safety standards.


• Oversee a portfolio of maintenance and snow removal accounts.


• Provide effective leadership to properly motivate employees and promote a strong company culture.


• Consistently deliver excellent customer service and conflict resolution.


• Meet short and long-term sales goals through out-of-contract enhancement opportunities.


• Manage and update sales pipeline and obtain proper approval prior to performing any out-of-contract work.


• Work to address and resolve client issues by evaluating concerns and developing solutions.


• Responsible for financial management of assigned book of business.


• Responsible for customer and contract management, assessment, and renewal.

SUPPORT DUTIES AS ASSIGNED

• Operate in stopgap capacity when positional vacancies occur


• Direct activities on the job site including, but not limited to coordinating workflow, hands on work, and operating a variety of equipment.


• Work closely with the Production Manager to train and grow field staff, individually, and as a team.


• Recruit, develop, and retain strong crew leaders/members with a heavy emphasis on seasonal staffing.


• Ensure that accurate daily crew schedules are maintained.


• Approve time sheets, track employee attendance, and report hours worked in a timely manner.


• Assist in training, managing, and motivating maintenance crew teams.


• Assist management with managing labor hours and work quality.


• Assist the Production Manager during snow season and oversee specified snow removal teams.


• Physically assist landscaping and snow removal crews by having a hands-on approach to ensure jobs are completed, as needed.

REQUIREMENTS

• BS Degree or 4 years landscape maintenance account management experience.


• 3 years experience managing crews preferred.


• Familiarity with CRM program maintenance (BOSS / Aspire), estimating, and pricing.


• Adaptable nature in an ever-changing environment.


• Prior experience in the landscape industry, within the local market preferred.


• Strong time management and organization skills.


• Strong analytical skills and ability to meet critical deadlines with accuracy and attention to detail.


• Certifications in the Landscape and Snow industry, and holder of Pesticide Applicator License preferred.


• Strong plant identification and turf knowledge,


• Experienced use of Microsoft Office, and the ability to learn industry programs quickly.


• Valid driver’s license.


• Ability to work flexible hours during snow season.


• Highly motivated, self-driven individual who is detail oriented.


• Excellent verbal and written communication skills.


• Ability to prioritize and multitask.


• Clean and professional appearance.


• Punctual and dependable.


• Flexible schedule to accommodate extended needs of the business, as may be required.


• Strong business acumen.


• Committed to customer service and satisfaction.


• Bilingual (Spanish) is a plus.