Greeter-Security Monitor

PRIMARY PURPOSE: 

The Greeter-Security Monitor welcomes and assists patients, their families, and visitors entering the health center. Responds to general questions and inquiries, and forwards non-routine requests to appropriate staff for handling. Assists with general administrative tasks, such as sorting health center directory, departmental mail, delivery logs, and visitation logs. Determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

ESSENTIAL JOB FUNCTIONS:

• Welcomes and greets patients/clients/visitors to health center in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Works closely with other roles at the health center to assure patient receives a satisfactory service.
• Understands and is knowledgeable about FoundCare and services.
• Responsible for supporting patient flow and minimizing wait times in lobby.
• Assists the patient through the admitting process with self-check-in process.
• Helps patients answer any concerns and works with Practice Manager to resolve patient’s inquiries.
• Communicates observations of patient’s status to Practice Manager and/or nurse-in-charge.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• The Greeter Security will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with Practice Manager and handle conflict in an appropriate manner.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to verbally communicate effectively with others, with or without the use of an interpreter.
• Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public
• Ability to handle various special projects on an ongoing basis while addressing daily needs for the department.
• Ability to complete projects with minimal directions/instructions.
• Maintain patient and family confidentially.
• Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
• PC proficiency.
• Must be able to respect the culture, values and opinions of others.
• Outstanding customer service skills and the ability to interact and work with diverse populations.
• Clear understanding that FoundCare provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency’s mission in the prevention and transmission of HIV disease. 

PHYSICAL REQUIREMENTS:

• Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
• Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
• Ability to lift & carry objects weighing up to 25lbs.
• Accomplish job duties using various types of equipment/supplies, e.g., pens, pencils, calculators, computer keyboard, telephone, etc.
• Ability to travel to other FoundCare locations and perform job duties.
• Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare conference rooms.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Valid Class “D” Security Officer License required.
• Possess 1-2 years of office/clerical experience.
• Flexible schedule allowing for evenings.
• This role is not eligible for visa sponsorship.