Grocery Person In-Charge (PIC)

Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job.  Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. 

Job Description:  As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and Assistant Store Director, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store.

Key Responsibilities & Accountabilities:

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  Provide customer service as currently defined by the employer within the scope of the position and within company policy.



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  Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.



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  Maintains high level of familiarity with company policies and procedures.



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  Supervises the sales floor to monitor service and replenishment of products.



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   Replaces stock in displays surrounding the checkout area.



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  Assists in maintaining a clean and safe work environment within the store.



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  Assists other cashiers with computer, register, and scanner problems.



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  Responsible for performing basic office functions to assist customers and personnel. 



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  Operates electronically scanning cash register to total customers’ final bill.



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  Receive payment for customer purchase and count back correct change.



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  Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.



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  May be responsible for completing close of day function in the office.



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  May be responsible for counting out of stock product.



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  May count tills when other cashier-checkers leave.



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  Other duties as assigned.

JOB RELATED QUALIFICATIONS:

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  Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. 



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  Ability to interact with customers and co-workers.



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  Ability to understand and follow instructions.



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  Knowledge of all positions within the store.



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  Ability to work independently.



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  Desired: Prior experience as a clerk or manager.

  
  

   

SUPERVISORY RESPONSIBILITIES:

All store employees during the absence of the Store Director or Assistant Store Director.

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.