Group Captives Risk Management Coordinator

Position Summary:  The Group Captive Risk Management Coordinator requires strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive approach to task management. The ideal candidate will possess exceptional customer service skills and a positive, professional demeanor, as the role involves regular communication with clients and internal teams.

Supervisory Responsibilities:  None

Essential Tasks:

• Reporting claims to the appropriate Third-Party Administrator (TPA) or carrier


• Entering and managing claims within the EPIC system


• Scheduling and coordinating claim review meetings


• Retrieving and analyzing loss run reports


• Distributing loss runs and claim summary reports to clients


• Preparing workbooks and materials for workshops and board meetings


• Updating project tracking tools such as Monday.com and completing internal audits


• Providing administrative and logistical support to the Account Management and Loss Control teams

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner


• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly


• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences


• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively


• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals


• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction


• Dependability: Acknowledgment of the importance of being present and punctual.


• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome


• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously


• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

• 1-2 years of experience in property and casualty servicing preferred


• High School Diploma or equivalent required, Bachelor’s Degree preferred

Licensing and Credentials:

• Active Property and Casualty license required (company will help candidate obtain licensure if needed)

Systems:

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook


• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable


• Familiarity with Monday.com project management software preferred

Location:

• This role will be based out of our Bossier City, LA office and can be either an in office, hybrid, or fully remote role. 

Physical Requirements:

• Ability to lift 25 pounds


• Repeated use of sight to read documents and computer screens


• Repeated use of hearing and speech to communicate on telephone and in person


• Repetitive hand movements, such as keyboarding, writing, 10-key


• Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation: 

• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. 


• Employee Wellness Program 


• Company paid holidays, plus PTO 

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham.  Please do not contact or send unsolicited potential placements to our team members.

*Applications will be accepted until the position is filled