Guest Care Advisor

Description

J.Con Salon & Spa is currently seeking a Guest Care Advisor who is passionate about providing world-class service. The Guest Care Advisor is a champion of J.Con’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Responsibilities:

• Must be able to effectively communicate to guests in an attentive, friendly, and courteous manner while providing “world-class” service.
• Maintain an accurate and up-to-date point-of-sale (“POS”) program at all times. This includes all facets of the appointment book and the register.
• Handles cash and credit card  transactions
• Meet Retail Weekly/Monthly Sales Goals
• Responsible for accurate check in/check out salon guests.
• Utilize proper phone etiquette when answering phones.
• Provide excellent customer service by educating guests on products while ensuring an excellent experience from beginning to end.
• Promote and represent J.Con in a professional and enthusiastic manner

Benefits:

• Health, Dental, Accident, Life, Vision
• Paid Time Off
• Employee Discounted Services and much more!

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Saturday
• Night shift
• Weekend availability

Supplemental Pay:

• Retail Bonus pay

Shifts:

• Morning (Required)
• Mid-Day (Required)
• Evening (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)
• Saturday (Required)
• Sundays (CLOSED)

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply
• Only full-time employees are eligible

Work Remotely:

• No

Requirements

• 2-3+ years of fast-paced,  hospitality or retail/salon experience
• Proficient with technology is a  must (e.g., POS system and Apple devices)
• Experience on salon booking  software preferred
• Commitment to excellence and high standards
• Ability to maintain excellent telephone and professional customer service skills
• Sales required
• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.

Physical Demands:

• Ability to stand for long periods of time.