Guest Experience & Operations Lead

Job Type: Full-time
Pay: $17 per hour
Shifts: Evenings

Are you ready to be the heart and soul of Gettysburg’s top-rated historic inn?

Our company manages a portfolio of historic—and truly infamous—properties across the country. Locally, we operate the beautiful Brickhouse Inn Bed & Breakfast, but our broader family of properties includes "real-life haunted houses" like the legendary Lizzie Borden axe murder house.

Because we do more than just provide a place to sleep, we are looking for a dynamic hospitality professional to take the reins at the Brickhouse Inn. This role is the nerve center of the property. You will be the ultimate host, the operational problem-solver, and the creative spark that keeps our guests leaving 5-star reviews. If you love a laid-back, fun atmosphere where your innovative ideas can actually come to life, this is your stage. 

Where You Make Your Mark

• You are the main point of contact for the property. You’ll handle reservations, seamlessly check guests in, answer emails, and troubleshoot on the fly.
• You’ll keep the ship sailing smoothly by guiding staff, managing clock-outs, ensuring all daily tasks are spotless, and maintaining a fiercely positive, helpful team environment.
• You aren't just running an inn; you’re making memories. You will host our signature daily Champagne Hour and ensure every guest feels like a VIP.
• Be the go-to resource for Gettysburg’s rich history and local gems. You’ll offer personalized recommendations and coordinate immersive events—like our captivating ghost hunts—that leave a lasting impression.

Your Hospitality Superpowers

• You have a genuine passion for hospitality. A background in customer service, theater, performance, or entertainment is highly desirable because you know how to captivate an audience.
• You have the logistical chops to keep operations running perfectly and the empathy to gracefully resolve any guest or staff issues.
• You think outside the box. You can bring imaginative concepts to life and foster a culture of creativity and collaboration among your team.
• Because you will be hosting our fabulous Champagne Hour, you must be at least 21 years of age.

The Perks & Environment

• This role is eligible for Health Insurance, Paid Time Off (PTO), Paid Holidays, and Sick Leave.
• We are consistently voted “BEST” on Kayak, TripAdvisor, and other tourism sites. You get to build on a winning track record.
• A very laid-back, fun, and supportive atmosphere where each day brings new opportunities to entertain and inspire.

Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please note: Candidate must reside in the U.S. and be fluent in English. We are unable to provide work visa sponsorship for this position.