Guest Experience & Operations Leader (Kilwins Premium Chocolates, Ice Cream & Confections)

Imagine leading one of the most joyful retail environments in the market, a store filled with handcrafted chocolates, premium ice cream, caramel apples, gift giving, celebrations, and returning guests who walk in expecting a memorable experience.

Kilwins (CMVentures, Inc) is seeking an energetic, highly organized, creatively minded leader to keep that experience running beautifully every day.

This is not a back-office management role. This is a hands-on leadership opportunity for someone who loves people, thrives in fast-paced environments, notices every detail, and takes pride in building a business that feels polished, warm, exciting, and consistently well run.

You will lead team culture, guest experience, daily store execution, visual presentation, local store excitement, and operational flow while helping shape the atmosphere that keeps customers coming back.

If you love leading from the front, motivating others, and making things happen with excellence, we would love to meet you.

What This Role Owns

As Guest Experience & Operations Leader, you will be the daily momentum behind the store by leading:

• Outstanding guest interactions and elevated customer service


• Team coaching, motivation, accountability, and positive culture


• Smooth daily opening, closing, staffing, and operational flow


• Beautiful merchandising, cleanliness, and polished presentation


• Seasonal promotions, in-store events, and community partnerships


• Product quality standards across chocolates, ice cream, fudge, caramel apples, and gifts


• Inventory organization, ordering awareness, and production readiness


• Sales growth through suggestive selling, team engagement, and guest connection


• Hiring participation, onboarding, and developing reliable team members

The Type of Leader Who Thrives Here

• 
  
  
  
  • naturally high energy and self-motivated
  
  
  • exceptionally organized and detail aware
  
  
  • positive, engaging, and people-focused
  
  
  • creative with merchandising and promotional ideas
  
  
  • comfortable leading a younger team with confidence and consistency
  
  
  • fast on their feet and solution-driven
  
  
  • hands-on rather than desk-bound
  
  
  • passionate about creating memorable customer experiences
  
  
  
  

You may be a great fit if you have leadership experience in:

• 
  
  
  
  • specialty retail
  
  
  • boutique management
  
  
  • hospitality
  
  
  • restaurant front-of-house leadership
  
  
  • event coordination
  
  
  • customer experience businesses
  
  
  • team-centered service environments
  
  
  
  

You do not need to come from a traditional “General Manager” background to succeed here, but you do need strong leadership instincts, exceptional organization, and the drive to own results.

Why this Position is Different

• Kilwins is not simply a store people stop into; it is a destination. Guests come here to celebrate birthdays, buy gifts, bring family, grab dessert, reward themselves, and create small, memorable moments. That means this leadership role is about far more than scheduling employees or counting inventory.

This role is about:

• 
  
  
  
  • creating energy,
  
  
  • setting standards,
  
  
  • building team pride,
  
  
  • maintaining visual excellence and keeping the guest experience exceptional from open to close.
  
  
  
  

You will have a visible impact every single day.

What We Offer 

• 
  
  
  
  • Competitive salary based on experience
  
  
  • Performance bonus opportunities
  
  
  • Leadership growth path
  
  
  • Employee discounts
  
  
  • Creative input in promotions and local events
  
  
  • A high-visibility role inside a premium, community-loved brand
  
  
  
  

We’d Especially Love to Meet Someone Who:

• 
  
  
  
  • notices detail others miss,
  
  
  • gets satisfaction from keeping things organized,
  
  
  • enjoys motivating people,
  
  
  • loves beautifully presented environments,
  
  
  • and wants to lead a business that feels exciting every day.
  
  
  
  

Apply today if you are ready to lead a store that guests remember and a team that loves coming to work.