Guest Experience Supervisor

What You’ll Be Doing

In this exciting leadership role, you will:

• Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• ✨ Encourage new ideas and innovation to improve the business

This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!

What We’re Looking For ️‍♂️

To thrive in this role, you’ll need:

• ✔ High school diploma or GED
• ✔ At least two years of supervisory experience in a guest-facing environment
• ✔ Strong leadership and communication skills
• ✔ A calm, confident approach in a busy, high-energy setting
• ✔ Excellent guest service and problem-solving abilities
• ✔ Sales awareness and attention to detail
• ✔ Comfort working with POS or computerized systems
• ✔ The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments!

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.