Guest Experience Supervisor

What You’ll Do:

• Lead daily guest-facing operations and help ensure an exceptional guest experience
• Coach, motivate, and support team members through real-time feedback and hands-on leadership
• Work shoulder-to-shoulder with the team on the floor, leading by example in a fast-paced environment
• Support scheduling, team engagement, training, and daily operational needs
• Promote a strong culture of safety and ensure policies and procedures are followed
• Deliver team briefings and maintain clear communication across shifts
• Maintain high standards of guest service, presentation, cleanliness, safety, and operational excellence
• Learn all areas of the attraction, including rides, guest experiences, and operational procedures
• Step into Duty Manager responsibilities on designated shifts, helping oversee the attraction and support teams across the business

What We’re Looking For:

• ✅ High school diploma or GED required
• ✅ 2+ years of supervisory experience in a guest-facing environment preferred
• Experience in attractions, hospitality, retail, entertainment, tourism, family entertainment, food & beverage, or other high-volume guest service environments is a plus
• Strong leadership, communication, coaching, and problem-solving skills
• Ability to motivate, develop, and support a team while delivering excellent guest experiences
• ⏱️ Comfortable multitasking and maintaining service standards in a fast-paced, high-energy environment
• Collaborative leadership style with a willingness to jump in and support operations wherever needed

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.