Guest Reception Representative

Company : Hilton Grand Vacations

Job Type : Full Time

37862, Pigeon Forge

Job Description - Guest Reception Representative

Description
As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team, contributing to the overall success of our resort.

Responsibilities

Greet and welcome guests, ensuring a friendly and efficient check-in process.
Answer guest inquiries and provide accurate information about resort amenities and local attractions.
Process guest reservations, handle payments, and manage guest accounts.
Address guest requests and concerns promptly, ensuring a high level of satisfaction.
Maintain a clean and organized reception area, ensuring a pleasant guest experience.
Collaborate with other departments to coordinate guest services and special requests.
Handle guest feedback and suggestions, contributing to continuous improvement.
Stay updated on resort promotions and packages to offer guests the best options.
Assist with basic administrative tasks, such as filing and record-keeping.

Qualifications

Must be willing to travel between sites
High school diploma or equivalent; relevant college education preferred.
Previous experience in a customer service or hospitality role is an asset.
Excellent communication and interpersonal skills, with a focus on guest satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Proficiency in using computer systems and hospitality software.
Flexibility to work various shifts, including weekends and holidays.
A positive and friendly attitude, with a passion for delivering exceptional service.
Willingness to learn and adapt to new procedures and protocols.
Basic knowledge of the local area and attractions is beneficial.

Original job Guest Reception Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Guest Reception Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Guest Reception Representative

Job Description - Guest Reception Representative

Similar Guest Reception Representative Jobs in the US

Mobile Apps