Guest Reception Representative

General supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Guest Reception Representative will represent the company professionally at all times in both appearance and communication with guests and fellow associates.

• Greet all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

• High school diploma or equivalent
• 1 year of general office experience.
• Ability to type 45 wpm
• 1 year Customer Service experience
• Intermediate knowledge of MS Office applications
• Must be willing to work weekends