Guest Relations Representative, PRN

Iredell Health System is seeking a friendly, professional, and detail-oriented Guest Relations Representative to join our team. This role is essential in creating a welcoming environment for patients, visitors, and callers. The ideal candidate will have strong customer service skills, experience in a front-facing role, and basic proficiency in Microsoft Excel. Candidate will be responsible for answering and directing incoming phone calls to the appropriate departments or personnel. 

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or healthcare setting preferred.
• Bilingual preferred; the ability to understand, to make oneself understood to all Spanish speaking individuals, as well as able to read and write Spanish proficiently
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to multitask and remain calm under pressure.
• Professional demeanor and appearance.
• Ability to work independently and as part of a team.