Guest Room Attendant

Job title:  Guest Room Attendant

Reports to:  Housekeeping Manager

Job purpose

To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial transactions for the day are verified and are in balance.

Responsibilities

• Consistently offer professional, friendly and engaging service to the guest.

• Sign in and out master keys daily.

• Clean all assigned guest rooms in accordance with company and brand standards.

• Keep housekeeping cart and storage areas neat and clean.

• Ensure that housekeeping cart is stocked with an adequate amount of guest supplies and linen.

• Report any maintenance issues found in guest rooms immediately.

• Report any malfunctioning equipment in guest rooms immediately.

• Turn in all items left in guest room to Housekeeping Management to be placed in lost and found.

• Remove room service trays and any dirty dishes from guest room or hallways.

• Report any room discrepancies immediately.

• Ensure that all cleaning supplies are in properly marked bottles/containers.

• Report any malfunctioning housekeeping equipment immediately.

• Follow all safety and sanitation policies (such as blood borne pathogens). 

• Attend to guests requests promptly and in a courteous manner.

• Complete all other duties as assigned by the Director of Housekeeping.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• Must have at least 1 year room attendant experience in similar size property.

• Ability to perform job functions with attention to detail, speed and accuracy.

• Ability to stand and walk for long periods of time.

• Ability to push, pull, lift up to 50 pounds.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*