Guest Room Attendant - Live Hotel - Maryland

Why We Need Your Talents:

The Guest Room Attendant is responsible for ensuring the cleanliness, safety, and overall presentation of guest rooms and hotel facilities in accordance with established standards and procedures. This role plays a critical part in maintaining the property's reputation for exceptional service by delivering consistently clean, well‑appointed rooms and promptly reporting maintenance issues, safety concerns, or irregularities. Your attention to detail, adherence to housekeeping protocols, and commitment to guest satisfaction directly support the smooth operations of the hotel and contribute to creating a comfortable, welcoming environment for every guest at Live! Casino & Hotel.

Where You'll Make an Impact:

• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to:
• Picking up trash.
• Changing linen and making the bed.
• Cleaning entire bathroom.
• Sweeping and dusting guest room.
• Cleaning with windows and balcony (80%)
• Retrieve, stock, restock, and store the housekeeping cat according to prescribed housekeeping, safety and security procedures and regulations (5%)
• Receive assigned section, keys, supplies, and other priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at the end of shift (5%)
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
• Report any missing articles, damage or mechanical problems to the Supervisor Housekeeping and turn in articles left in room. (3%)
• Coordinate with Supervisor Housekeeping on work priorities and provide assistance when needed. (2%)

Skills to Help You Succeed:

• Self-starting personality
• Friendly, even disposition
• Strong work ethic.
• Prior housekeeping experience.

Must-Haves:

• Ability to:
  • Read and interpret instructions and directions for guests
  • Communicate in English proficiently with guests, staff, and management

Physical Requirements:

• Lifting up to 25lbs
• Pushing/Pull up to 40lbs
• Carry up to 15lbs
• Frequent Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Use of stairs and elevators

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

#INDHIGH