Guest Service Agent

Location: Daytona, FL, 32118

Job Description:

The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team!

Overview:

The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Responsibilities:

• Organize, confirm, and process guest check-ins/check-outs and adapt for any changes


• Secure payment, verifying and adjusting billing as needed


• Provide guests with room and hotel information, directions, amenities and local interests


• Complete cashier and closing reports, counting the individual’s bank at the end of each shift securely


• Empathetically listen to guest inquiries and provide appropriate responses


• Maintain confidentiality of all guests and hotel information


• Employ attention to detail in order to ensure security guidelines are met for guest room access


• Participate in department meetings


• Maintain a positive attitude, while being a team player with a “sleeves-rolled-up” type mentality


• Excellent communication and interpersonal skills


• Perform other duties as requested by management

Qualifications:

• At least 1 year experience in a hotel front office is preferred


• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner


• Must be effective at listening to, understanding, and clarifying concerns raised by guests

Availability:

Must be available to work days, evenings, weekends, and holidays.