Guest Service Representative

Guest Service Representative at Tricoci University

About Tricoci University:
Tricoci University of Beauty Culture is a premier institution dedicated to excellence in beauty education. We strive to create an empowering environment for students and provide exceptional service to our guests throughout their experience.

Role Overview:
We are seeking an enthusiastic and customer-focused Guest Service Representative to join our team. In this role, you will be the first point of contact for guests and students, delivering outstanding service and support to ensure their needs are met professionally and warmly.

Responsibilities:

• Welcome and assist guests and students with professionalism and friendliness.
• Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services.
• Schedule and confirm appointments, ensuring seamless operations.
• Maintain detailed records of interactions and appointments.
• Address customer issues promptly and seek resolutions to enhance satisfaction.
• Collaborate with staff to promote a positive and efficient environment.
• Perform administrative tasks as needed to support daily operations.

Benefits:

• Be part of a reputable institution with a commitment to education and service.
• Opportunities for professional development and career growth.
• Supportive and collaborative work culture.
• Flexible work schedules to accommodate work-life balance.
• Employee discounts on beauty services and products.

Requirements:

• High school diploma or equivalent; additional education in hospitality or customer service preferred.
• Experience in customer service or guest relations is advantageous.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask effectively.
• Proficiency with Microsoft Office applications; familiarity with CRM systems is a plus.
• Positive attitude, professionalism, and strong interpersonal skills.
• Flexibility to work varied shifts including evenings and weekends as necessary.

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.