Guest Service Representative

Are you ready to embark on an exciting journey in hospitality? We’re a charming 64-bed hotel nestled along the beautiful Mississippi River in East Moline, and we’re on the lookout for dynamic individuals to join our vibrant team!

What We’re Looking For:

• Availability: Flexibility is key! You’ll be scheduled for all three shifts:

• AM: 7 AM - 3 PM

• Middle: 3 PM - 11 PM

• Night Audit: 11 PM - 7 AM

• Self-Starter: We want team players who take initiative and show up ready to make a difference!

• Weekend and Holiday Warriors: Your commitment is essential to our success, so be prepared to work during peak times.

• Age Requirement: Must be 18 or older.

• Background Check: A clean slate—pass a drug test and background check to join our crew.

Why Work With Us?

• Scenic Views: Experience the tranquility of the Mississippi River every day.

• Team Spirit: Be part of a supportive and friendly environment where teamwork is celebrated.

• Fun Atmosphere: Enjoy a workplace that values laughter and positivity while delivering excellent service!

What will you be doing?

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

• Performing the check-in and check-out process 
• Answer all incoming and in-house phone calls
• Laundry
• Assist callers with making and/or changing reservations
• Laundry
• Assist all guests as necessary to ensure a positive experience
• Ability to work while standing for extended periods of time.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction.
• Did we mention you will be doing laundry?! Washing, drying and folding! 

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

Education/Experience

•  Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.