Guest Service Supervisor

Core functions of the position, but are not limited to the following;

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guest.
  


•  Communicate effectively with guests and fellow team members. 


• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. 

• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.


• Responsible for all front office activity during scheduled.

• Monitor and adjust room availability. 

• Check Room Attendant's list and ensure room availability status is accurate. 

• Check and audit banks. 

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. 

• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. 

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. 

• Perform other duties as assigned, requested or deemed necessary by management. 

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. 

Pay Range: $18.00-$20.00 per hour