Guest Services Ambassador

Position Summary

MOXI seeks a Guest Services Ambassador to play a critical role in advancing MOXI’s mission. This position will be responsible for covering all three areas of MOXI’s front end: The Front Desk, Greeter, and the Museum Store. The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests’ experience.

Report to: Guest Services Manager

Expected Schedule: The position requires a commitment of 20-29 hours per week. The museum operates seven days a week and may require occasional early morning or evening shifts to support programs and special events. Candidates must demonstrate flexibility in scheduling, including availability on weekends and holidays, to meet the operational needs of the museum.

Location: Onsite

Pay Rate: $20.50/hour - $21.63/hour

Responsibilities for Front Desk:

• Greet and welcome guests proactively in a friendly, professional manner.
• Answer questions and provide information about MOXI and the surrounding area.
• Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
• Abide by all Front Desk and cash handling policies and procedures.
• Learn and operate point of sale (POS) system with accuracy and efficiency.
• Answer and redirect phone calls and emails.
• Receive mail and packages and sort as appropriate.
• Manage guest requests, complaints, and praises in a positive, helpful manner.
• Direct internal concerns to management.
• Effectively manage queue lines while interacting with guests.
• Assist with special events at MOXI.
• Replenish informational brochures and pamphlets as needed.
• Maintain current knowledge of museum events, programs, Memberships, and exhibits.
• Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing. 
• Report all safety concerns to proper authorities.
• Make periodic public announcements.
• Implement guest surveys.
• Other duties as assigned.

Responsibilities for Greeter:

• Welcome guests as soon as they enter the museum.
• Assist guests with use of our self-serve kiosks.
• Scan in tickets and check in MOXI Members.
• Be present in the store if there is no other staff member available.
• Wish every guest well as they exit the museum.
• Other duties as assigned.

Responsibilities for Museum Store:

• Counting in the Store cash drawer.
• Assist the Museum Store Manager with restocking and tidying up of the Store space.
• Assist the Museum Store Manager with receiving store inventory, when needed.
• Be present in the store if there is no other staff member available.
• Ringing in transactions using the Store’s POS system.
• Closing out the Store cash drawer and deposit at the end of the business day.
• Other duties as assigned.

Additional Information

• Predictable and timely attendance is required. 
• Must be able to work with multiple technologies; troubleshoot and problem solve.
• Communicate effectively and courteously with a variety of people verbally and in writing.
• Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions.  

Skills & Qualifications Requirements

• Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
• Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. 
• Excellent customer service skills. 
• Excellent interpersonal skills: must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
• Strong communication skills, both oral and written.
• Must be able to maintain confidentiality with sensitive information.
• POS and cash handling experience.
• Ability to multitask and prioritize in a fast-paced, busy environment.
• Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
• Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
• Proficiency in all Microsoft Office applications and ability to learn new systems and adapt to emerging technologies.
• Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.
• Spanish fluency a plus. 

Education and Experience requirements:

• Experience in customer service preferred.
• Must be 18 years or older.

Physical & Work Requirements

• Ability to bend, squat, and lift up to 50 pounds 
• Ability to stand for extended periods of time 
• Comfortable working with multiple technologies and systems 
• Strong ability to troubleshoot, problem-solve, and adapt in real time 
• Must be able to communicate clearly and courteously, both verbally and in writing, with a diverse audience 
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position

 Reasons to Apply

• Growth-centered work environment that includes professional development opportunities.
• Fun and creative organization culture.
• Free admission into local museums including MOXI, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.
• Free ASTC membership for museums across the country.

Benefits

• 40 hours sick leave 

About MOXIMOXI, The Wolf Museum of Exploration + Innovation® is dedicated to igniting learning through interactive experiences in science and creativity. Located in the heart of Santa Barbara’s vibrant Funk Zone at 125 State Street, the museum is LEED-certified Gold and serves guests of all ages through its hands-on exhibits and education programs. MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners. 

Who we are

MOXI is a collaborative, creative, and fun place to work. Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world. 

We are Playful. We are Collaborative. We are Experimenters – we take risks and embrace failure. We believe that diversity is critical to creativity.

How to apply

To be considered, all applicants must submit a cover letter and a resume. 

Website: https://moxi.org/careers/ 

MOXI is an equal opportunity employer committed to diversity at all levels.