Guest Services and Marketing

As a Guest Service Representative and Marketing Coordinator, your responsibilities will include:

Guest Services Duties:

• Checking in and out hotel guests
• Answering phones
• Taking phone and online reservations for dining, lodging and public cruises
• Responding to email inquiries for dining, lodging and public cruises
• reconciling Expedia, Hotels.com and other 3rd party reservations on the 1st of the month
• Providing exceptional customer service to our guests
• Helping with breakfast service. Serving breakfast and clearing plates

Marketing Tasks:

• Creating email campaigns through Constant Contact for our upcoming events
• Posting events on Facebook and Instagram
• Creating flyers for in-house promotions and social media through Canva
• Cold Calling prospective clients and sending out promotional materials
• Helping event coordinator with wedding fairs and community expos and events

Work schedule

• Monday to Friday
• Weekend availability
• 8 hour shift
• Day shift
• Night shift

Supplemental pay

• Tips
• Other

Benefits

• Flexible schedule
• Paid time off