Guest Services Representative

To perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited to answering telephones, greeting, assisting, and checking families into and out of Target House, giving recommendations, and providing directions, which contributes to an overall positive experience. Smile and greet guests warmly as the first point of contact. Assists Security in controlling access by signing in and out visitors, volunteers, and vendors at Target House.

We are seeking bilingual Spanish-speaking candidates.
Shifts are: 7:30 a.m.- 4 p.m.
3:30 p.m.- 12 midnight
8:30 a.m.- 5 p.m. or 9:30 a.m.- 6 p.m. Floater shift

Job Responsibilities:

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the goals and objectives of the department.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of applicable experience in a service-oriented, customer-focused environment, preferred.

Special Skills, Knowledge and Abilities:

• Is open to any type of change or new idea presented.
• Shows eagerness to learn from different avenues.
• Addresses needs/ problems in a logical manner, using defined approaches.
• Has clear, concise communication in both verbal and written communication.
• Listens to requests, confirms understanding of routine needs, and provides accurate answers.
• Shares information within the team as directed.
• Manages own time well to plan work and meet daily task needs.
• Executes routine tasks under guidance and/ or supervision.
• Shows attention to detail, produces quality work on time.
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions.
• Addresses routine patient/ stakeholder requests effectively and seeks guidance, as needed, for quick resolution of more complex issues.
• Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area.

• Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• The employee must move about the workspace to access work surface and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative.

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