Guest Services Representative

You were meant for Hopkins.  Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development


• Diverse and collaborative working environment


• Paid Time Off


• Affordable and comprehensive benefits package

The Guest Service Representative Provides customer service to guests, ensuring a welcoming experience. Manages front desk activities, coordinating with staff and ensuring compliance with safety protocols. Engages with residents, visitors, and potential job candidates to deliver information and assistance, contributing to a positive community atmosphere. Addresses guest inquiries and resolves issues to maintain satisfaction.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Location:

Sibley Memorial Hospital

Washington D.C.

Shift:

FT/Days

Education: 

High school graduate or equivalent

Essential Duties & Responsibilities:

• Welcomes visitors, guests, and patients at the entry area, creating an inviting atmosphere.

• Contacts relevant healthcare staff to meet with patients, families, or visitors, ensuring appropriate wait times.

• Answers incoming calls, using the appropriate healthcare system greeting and identification.


• Ensures patients and visitors are issued identification bracelets upon arrival.


• Maintains an organized front desk and entry area, manages lobby piano music, and ensures the lobby areas are clean and free of spills or other safety hazards.


• Ensures compliance with safety and regulatory requirements, including the use of personal protective equipment and emergency protocols.


• Participates in team meetings, reviews and updates daily logs and lists, and demonstrates commitment to serving patients and guests.


• Work in collaboration with Security to report/escalate any safety concerns through the proper channels.

Knowledge, Skills & Abilities:

• Awareness of cultural differences with the ability to accommodate each guest.


• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy. Develops and maintains working relationships with coworkers and providers and other agencies.


• Receives and provides information as necessary while complying with policies and regulations (e.g. HIPPA).


• Addresses the public in a cheerful customer service-focused manner.


• Demonstrates competency in managing difficult conversations.


• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.


• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.


• Makes decisions based on specific instructions, standard practices, and established procedures, which generally require little or no supervision.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,


• Retirement plans,


• Paid time off (PTO),


• Tuition reimbursement for you and your dependents,


• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!


• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 22.75/hour - Maximum 37.53/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.