Guest Services Representative - Info Desk

Description

• The Leapfrog Group - Grade A for quality and patient safety
• U.S. News & World Report - High performance in heart failure treatment
• Healthgrades - One of America’s 50 Best Hospitals
• Surgical Review Corporation (SRC) - Robotic Center of Excellence
• Joint Commission - Gold seal of approval in spine surgery

Summary:

The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

1.Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy

 2.Process visitor badges and distribute in a timely, efficient manner

 3.Ability to navigate through different computer programs to troubleshoot technical issues

 4.Adhere to all policies specific to visitor restrictions and patient confidentiality

5.Demonstrate a courteous and friendly manner when assisting visitors and general public

 6.Assist visitors with valet inquiries in the absence of the parking ambassador

 7.Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages

 8.Identify and communicate emergencies that occur in the lobby area accurately.

 9.Maintain and Model Nuvance Health Values.

 10.Demonstrates regular, reliable and predictable attendance.

 11.Performs other duties as required.

Education Skills Experience:

High school diploma or equivalent.

1-year prior experience in customer service-oriented positions. Fluent in reading, writing and speaking English.

Other Information:

Experience with Microsoft office and email desired.

 Ability to communicate in Spanish and/or Portuguese a plus.

Company: Danbury Hospital

Org Unit: 251

Department: Info Desk

Exempt: No

Salary Range: $17.00 - $20.00 Hourly