Guest Svcs Rep

Join a fantastic global healthcare organization! 

Employee and Dependent Tuition Assistance 

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Guest Services Representative’s primary responsibility is to ensure optimal patient and family experience by providing a welcoming and comforting experience. This essential role will serve as the initial point of contact for the hospital entrance with the knowledge and ability to guide all entering the hospital through the Visitor Welcoming System. This role is responsible for greeting patients and visitors promptly in a warm and friendly manner, demonstrating the appropriate amount of interest/concern, utilizing the Visitor Welcoming System and Epic to verify all visits/appointments, providing relevant information regarding patient information, hospital services, maps, directions, and policies, and procedures. Employees at this level are developing their skills and understanding of the needs of the patients, visitors, and families. The Guest Services Representative works closely with Security and the Service Excellence team to maintain a patient and family-centered care culture.

Shift:  

Full Time (40 hours), Rotating Shift, 5:00 am - 1:30 pm, 8:00 am - 4:30 pm, or 10:30 am - 7:30 pm. Every other weekend and holiday. 

Requirements:

• High School Diploma or Equivalent


• 1-3 years of experience in a healthcare or hospitality environment is required. Direct patient contact and academic medical center experience are preferred.


• Requires diversity and culturally sensitive interpersonal skills to effectively communicate with patients, families, visitors, and staff. Demonstrates the ability to learn the floor plan of the Institution, hospital policy, and procedures, and the ability to read, write, and provide accurate information. Experience working with EPIC and Visitor Welcoming System hardware/software preferred

Awareness of cultural differences with the ability to accommodate each gust  Advanced communication skills  Develops and maintains working relationships with coworkers, providers, and other agencies  Receives and provides information as necessary while complying with policies and regulations (e.g., HIPA)  Addresses the public in a cheerful customer service-focused manner  Demonstrates awareness of cultural differences and adjusts to accommodate differences  Demonstrates competency in managing difficult conversations—experience working with EPIC and Visitor Welcoming System hardware/software preferred.

Salary Range: Minimum 16.25/hour - Maximum 26.77/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.