Hampton Inn Branson Hills-Laundry Attendant

The Laundry Attendant is responsible for the cleaning, maintaining, and storage of hotel linens. The position is also responsible for maintaining a high level of cleanliness in the laundry area.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Sort linens before laundering, pre-treating any stains.


• Wash, dry, and fold linens.


• Store linens in a neat and organized manner; distribute linens within the Housekeeping department as needed.


• Report any mechanical issues with laundry equipment to Maintenance or the Housekeeping Supervisor.


• Assist in linen inventories.


• Work closely with the Housekeeping Supervisor to maintain cleanliness and organization in the Laundry area.


• Notify Housekeeping Supervisor of any supply needs.


• Care for and maintain all company equipment that has been issued.


• Adhere to proper techniques of mixing laundry chemicals.


• Report any lost and found items immediately to the manager to secure.


• Attend to guest requests in a professional manner and follow brand standards at all times.


• Attend all training classes assigned.


• Responsible for achieving and exceeding the guest satisfaction score.


• Assist other team members as directed by the Housekeeping Supervisor.


• Exhibit exemplary attendance and punctuality.


• Comply with company policies and procedures.


• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• High School Diploma or equivalent GED is preferred.


• Prior experience in housekeeping, laundry, or a similar position is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and processes for providing customer and personal services.


• Knowledge of important safety protocols.


• The ability to work in a constant state of alertness and in a safe manner.


• The ability to actively look for ways to help others in the housekeeping department.


• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.


• The ability to develop and maintain positive working relationships with co-workers and residents.


• The ability to understand and carry out verbal and written instructions.


• The ability to prioritize and make rational and appropriate decisions.


• The ability to use cleaning equipment including mops, cleaning supplies, vacuum cleaner, and a cart.


• The ability to communicate information and ideas in speaking so others will understand.


• The ability to handle multiple priorities simultaneously.


• The ability to maintain sufficient hygiene to avoid posting health risks to guests.


• The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• The ability to effectively communicate with co-workers and guests.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory duties. The Laundry Attendant will be expected to interact with co-workers, guests, and visitors daily.