Hardware Support Technician III

What this Job Entails: 

The Hardware Support Technician III provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Handle inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Handle servo flashing, firmware upgrade, flashing unsigned images

• Independently resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• IT savvy and interested in new technologies

• Experience with inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team, but with minimal supervision

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law