Hawaii Licensed Customer Success Associate

About Figure

Figure is revolutionizing financial services with its disruptive technology platform. Our flagship product is the #1 non-bank HELOC in America. We’re delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

Join a team of 450+ people at Figure who have originated $11+ billion in loan volume. We’re very profitable and growing fast!

Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About the Role

We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. 

Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. 

What You’ll Do 

• Be the first point of contact and advocate for our customers 


• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service 


• Educate customers on Figure and our products with knowledge and enthusiasm 


• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email 


• Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience 


• Provide technical support and troubleshooting on a variety of potential issues 


• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed 


• Participate in new training and licensing programs to expand the team’s capabilities 


• Contribute to an exciting and vibrant office environment and team dynamic

What We Look For 

• BA/BS from an accredited university preferred with 1+ years in a customer facing role 


• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is required


• The ability to obtain Hawaii MLO licensing within 60 days of hire is required


• Proven background in being a dependable and reliable team player 


• Flexibility and adaptability to ongoing refinements in process and structure 


• Confident, friendly and compassionate communication skills 


• Successfully complete the required compliance trainings 


• A positive and problem solving approach to customer service 


• Ability to instill trust and rapport with customers 


• Process driven organizational skills 


• A quick and flexible learning style with the ability to navigate new technology platforms

Salary

• Compensation: $27 an hour


• Competitive, performance-based, monthly bonus that can range from $0-$1312.50/month


• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans


• Company HSA, FSA, Dependent Care, 401k, and commuter benefits


• Employer-funded life and disability insurance coverage


• 11 Observed Holidays & PTO plan


• Up to 12 weeks paid family leave


• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.