Head of Cloud, Platforms & Security

Salary :

$220,000 monthly

Company : Rag & Bone

Job Type : Full Time

New York, Ny

Job Description - Head of Cloud, Platforms & Security

Role Overview

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.
This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.
The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Key Responsibilities
Platform Reliability & Resilience

Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
Define and enforce SLOs/SLAs for uptime, latency, and incident response.
Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
Establish proactive monitoring, observability, and incident management practices.

Cloud & Infrastructure Strategy

Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
Continuously optimize cloud spend vs performance.

Network & Store Connectivity

Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
Own vendor relationships for ISP, SD-WAN, and network services.
Minimize downtime through redundant connectivity and intelligent failover strategies.
Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.

Security & Risk Management

Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
Ensure compliance with audit requirements, and data protection standards.
Drive continuous improvement in threat detection, response, and employee security awareness.
Partner with leadership to manage risk posture and incident readiness.

IT Operations & Vendor Management

Oversee IT operations including service desk, infrastructure support, and managed services.
Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
Establish clear KPIs and SLAs across all external providers.
Drive a culture of operational excellence and continuous improvement.

Employee Experience & Support Excellence

Own the end-user technology experience across corporate and retail.
Drive improvements in:
- CSAT (Customer Satisfaction)
- Ticket resolution times and SLA compliance
Deliver modern, frictionless tools and support aligned with a digital-first workplace.
Elevate IT from a support function to a product-oriented service organization.

AI, Automation & Future-Ready Operations

Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
Reduce manual effort through:
- Automated provisioning and deployments
- Intelligent incident management
- AI-powered service desk capabilities
Build a scalable operating model that supports growth without linear cost increases.
Stay at the forefront of emerging technologies to continuously evolve the platform.

Key Success Metrics

System Availability / Uptime (%)
Mean Time to Detect (MTTD) & Resolve (MTTR)
Store connectivity uptime
CSAT (Employee Experience)
Ticket SLA compliance
Cloud cost efficiency (cost vs usage)
Security posture & audit outcomes
Automation rate / reduction in manual operations

Qualifications & Experience

10–15+ years in IT infrastructure, cloud, and security leadership roles
Proven experience managing enterprise-scale cloud environments (Azure preferred)
Strong background in networking and distributed retail environments
Deep expertise in IT operations, incident management, and reliability engineering
Experience managing third-party vendors and managed services at scale

Preferred

Experience in retail, fashion, or omnichannel environments
Exposure to modern composable architectures and Data Hub concepts
Familiarity with AI-driven IT operations (AIOps) and automation platforms
Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security

Leadership Profile

Operates with a product mindset, not just service delivery
Balances operational discipline with innovation
Data-driven decision maker with strong execution rigor
Communicates effectively with executive leadership and business stakeholders
Builds high-performing teams aligned with future-ready capabilities

Why This Role Matters
This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.

Benefits

Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k

Our in office policy is in office, 4 days a week with 1 remote.
Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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Head of Cloud, Platforms & Security

Job Description - Head of Cloud, Platforms & Security

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