Health Navigator

OUR VISION: To Build a Thriving Community for ALL

OUR MISSION: To Empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

ABOUT METROCREST SERVICES

Metrocrest Services exists to provide hope and build pathways to economic mobility for neighbors in the north Dallas area. We operate a whole-household, SDOH (Social Determinants of Health)-aligned model organized around five pillars: (1) Income (2) Health and Food (3) Workforce (4) Education/Training (5) Housing. Our neighbors are at the center of everything we do.

At Metrocrest, Neighbors-First is more than a phrase; it is how we work. We call the people we serve Neighbors because they are members of our community, not cases to be managed. We approach every interaction with dignity, curiosity, and a whole-household perspective, listening first, following through, and measuring our success by the progress our neighbors make. Every team member, regardless of role or title, is expected to embody and advance our Neighbor-First Values.

THE OPPORTUNITY

The Health Navigator helps neighbors overcome barriers to health and wellness by connecting them with the care, resources, and support they need to thrive. This role serves as the bridge between healthcare providers, community partners, and Metrocrest's coaching team, ensuring neighbors experience coordinated, compassionate, and neighbor-centered care.

If you're passionate about health equity, enjoy building relationships, and believe health and healthcare access are critical to long-term stability, we'd love to meet you!

This role primarily works 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.

WHAT YOU'LL DO

• Connect neighbors to primary care, behavioral health, dental, specialty care, and other healthcare resources
• Build trusted relationships with neighbors while helping them navigate complex healthcare systems
• Coordinate referrals and ensure warm handoffs and follow-through with healthcare providers and community partners
• Develop and maintain relationships with clinics, FQHCs, hospitals, and other healthcare organizations
• Deliver health education and nutrition programming that supports long-term wellness
• Coordinate Metrocrest's senior meal program and wellness support for homebound older adults
• Conduct home visits as needed to assess changing health needs and connect neighbors with appropriate services
• Track referrals, outcomes, and health-related services in Salesforce
• Collaborate across Metrocrest's coaching model to ensure healthcare needs are integrated into each neighbor's whole-household success plan

WHO YOU ARE

• Compassionate, culturally responsive, and committed to health equity
• A trusted relationship-builder who collaborates effectively with neighbors, healthcare providers, and community partners
• Curious and resourceful, always looking for creative solutions to barriers facing neighbors
• Detail-oriented and committed to following every referral through to completion
• Comfortable working independently while thriving as part of a collaborative team
• Passionate about improving health outcomes through education, advocacy, and connection
• Committed to Metrocrest's Neighbor-First philosophy and helping every neighbor achieve greater stability and independence

WHAT YOU BRING (MINIMUM QUALIFICATIONS)

• Bachelor's degree in Public Health, Health Education, Health Promotion, Nursing, Medical Social Work, Substance Abuse/Behavioral Disorders, or related field 
• 3–5 years of experience in the healthcare, community health, or social service field 
• Bilingual: English/Spanish required 
• Proficiency with Salesforce or comparable client tracking system; strong data entry skills and attention to detail 

PREFERRED QUALIFICATIONS

• Community Health Worker (CHW) Certification 
• Experience in Medical Social Work 
• Familiarity with SDOH screening frameworks or comparable whole-household assessment tools 
• Experience working with uninsured or underinsured populations and navigating low-cost or free care options

WHY METROCREST

Join an organization in an exciting season of transformation as we continue building a whole-household model that puts neighbors at the center of everything we do. As the Health Navigator, you'll help improve lives by ensuring neighbors have access to the healthcare, nutrition, and wellness resources they need to build healthier, more stable futures.

SALARY

Salary for this FLSA-exempt position is commensurate with experience

BENEFITS

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

EQUAL EMPLOYMENT OPPORTUNITY

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.