Healthcare Front Office Manager - Lawrenceville, NJ

Front Office Manager – Lawrenceville, NJ 

The Front Office Manager oversees daily front office operations, staff performance, patient service, scheduling, and administrative workflows while ensuring compliance with practice policies and procedures.

Responsibilities: 

• Hire, train, supervise, schedule, and manage front office staff, including performance and disciplinary matters.


• Ensure adequate staffing and efficient daily patient flow.


• Oversee opening/closing procedures and daily office preparation.


• Address patient questions, concerns, and complaints.


• Ensure accurate patient registration and completion of required documentation through Phreesia.


• Monitor accurate and timely scanning of medical records and documents into patient charts.


• Collaborate with leadership to implement front office protocols and improve workflows.


• Manage office supply inventory and submit medical supply requests.


• Process payroll for assigned staff/offices.


• Perform and oversee EMR functions, including scheduling, registration, copayment collection, and data entry.


• Maintain HIPAA compliance, patient confidentiality, and accurate documentation.


• Assist clinical and administrative leadership with additional operational needs as assigned.
  

• Assist the Clinical Lead, Director of Front Office Operations, Executive Director, and other leadership with additional responsibilities as assigned. 

Qualifications 

• Minimum 2 years of management or supervisory experience, preferably in a medical practice or healthcare setting.
   

• Experience and working
  knowledge of Motor Vehicle Accident (MVA) insurance and related workflows is
  . 

• Minimum 2 years of experience using an Electronic Medical Record (EMR) system.

• Experience with patient scheduling, registration, insurance verification, copayment collection, and medical front office workflows. 

• Experience training, supervising, scheduling, and providing performance feedback to staff. 

• Knowledge of HIPAA, patient confidentiality, and proper handling of PHI. 

• Strong leadership, organizational, time management, problem-solving, and conflict-resolution skills. 

• Ability to manage multiple priorities effectively in a fast-paced healthcare environment. 

• Excellent written and verbal communication skills and the ability to interact professionally with patients, providers, staff, and leadership. 

• Strong attention to detail and ability to maintain
  accurate documentation. 

• Proficiency with Microsoft Office/Microsoft 365 and general computer applications. 

• Payroll/timekeeping experience preferred.
   

• High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business administration, or related field preferred.