Healthcare Operations Specialist - Fully Remote

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Hospitals & Health Systems Expert
Type: Contract
Compensation: $1,750–$2,150 per completed task
Location: Remote

Role Responsibilities

• Build a realistic digital workspace centered on the Drive folders you use daily. Include meeting materials, service-line dashboards, quality & safety reports, policies, staffing plans, budgets, and email threads. Represent platforms like Epic, Cerner, Philips IntelliSpace PACS, and 3M CodeFinder.
• Design multi-step tasks based on real workflows. Ensure tasks require navigating multiple apps, files, and stakeholders to challenge frontier AI agents.
• Collaborate with other hospital and health-system experts to design the environment, shape task scope, and review scenarios for realism and rigor.
• Work asynchronously with research teams to refine task designs and evaluation criteria for healthcare-operations agent benchmarks.
• Contribute to frontier AI research and benchmarking. Your work directly informs how leading labs train and evaluate the next generation of AI systems.

Qualifications

Must-Have

• 3+ years of full-time experience at a large US hospital system, academic medical center, or integrated delivery network.
• Background in clinical operations, hospital administration, revenue cycle, or quality and safety.
• Day-to-day use of Epic, Cerner, Philips IntelliSpace, or Sectra PACS, and NLM UMLS or 3M CodeFinder.
• Strong analytical thinking and writing skills.

Compensation & Legal

• Task Completion Pay: Competitive and based on task quality (~$1,750–$2,150 per completed task, subject to change as the project evolves).
• Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate.
• Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.